Account & Data Deletion

Last updated: October 5, 2026

You can request permanent deletion of your Zodsy account and its associated personal data. Zodsy is provided by NOONWAKE TECHNOLOGY (HONG KONG) CO., LIMITED.

Delete from the app

1. Open Zodsy and go to Account. Sign in with your account email if needed.
2. Export any information you want to keep using Export my Zodsy data.
3. Select Delete my Zodsy account and confirm that you understand the deletion.
4. Select Email my deletion code.
5. Enter the six-digit code sent to your account email, then select Permanently delete account.

The code expires after 10 minutes. If deletion fails or you cannot access the app, use the email option below. Signing out, deleting the app, or clearing a browser does not delete an account saved on our servers.

Request deletion without the app

Email a Zodsy deletion request

Send the request to support@noonwake.com, preferably from the email used for your Zodsy account. Use the subject Zodsy account deletion request and tell us the account email to delete. State that you want the account and associated personal data permanently deleted. We will verify your ownership and respond within the period required by applicable law. You do not need to reinstall the app to make this request.

Never send a password, sign-in code, deletion code, government ID, or payment details with your initial request. If you have lost access to the account email, tell us so we can explain the verification options.

What is deleted

Verified deletion removes your email and birth profile, learning progress, saved readings, reading jobs, guidance transcripts and history, account-specific usage records, and active sessions from the live Zodsy account store. All devices are signed out, and late tasks are prevented from restoring account data.

A minimal opaque deletion marker is kept to prevent deleted data from being recreated. Limited security records, records required by law, and backup copies may remain for their applicable retention period and are not used to reactivate your account. AI or workflow providers may hold their own service records; tell us if your request also concerns those records so we can assess and coordinate it. See the Privacy Policy for more details.

Deleting a Zodsy account does not delete accounts in other Noonwake products. Guest-only data stored on a device is separate; clear local app data or uninstall the app to remove it, subject to your device’s backup settings.

Request help with specific data

For access, correction, export, or deletion of specific information, email support@noonwake.com with Zodsy privacy request in the subject and describe what you need. We may verify account ownership before acting.